When you book your ticket for KOF 10, you'll receive a PICO G3 headset a week before the event so you can try it out and immerse yourself in the immersive experience on the big day.
At the end of KOF 10 and the trial period, if you wish to keep the headset to access our future events, an automatic debit of €39.99 per month for 1 year will be activated, allowing you to acquire it permanently.
If you prefer not to keep the headset, simply send us an e-mail to cancel your commitment before it is activated, then return the headset to us within 7 days of your request.
Purchase the PICO G3 (price excluding €16 shipping):
PICO G3 weekly rental :
Purchase programming :
In the case of rental or return, as the equipment offered is reconditioned to be sent back to new users, it is essential that it is returned in exactly the same condition as it was sent to you. We wish to guarantee our customers the use of clean, functional equipment.
Helmets are fully disinfected when reconditioned:
We use protective gloves, and clean helmets and controllers with disinfectant wipes to avoid any risk of contamination between users. Even the foam is washed!
We offer a minimum of one program per month. We are committed to updating our programs as soon as possible.
Please note: the links provided to access the programming are referenced for each of our customers. Sharing this link may result in legal action and immediate and permanent removal from our platform.
All you have to do is put the headset on your head and switch it on to plunge into the virtual world.
For more information on configuring wifi or accessing our services, tutorial videos will be available on your Customer Area.
If you encounter a problem you can contact us by email or telephone from 9am to 6pm, 7 days a week.
Return the helmet in its original box, properly closed, by sticking the return label provided in the parcel. Drop off your parcel at one of our Chronopost pick-up points.
You can track the progress of your return via the Chronopost website, retaining your tracking number. Don't forget to have your proof of delivery stamped!
The helmet must be returned in the same condition in which it was delivered.
If we do not receive the helmet within 7 days of your cancellation request, an additional charge of €84 (incl. VAT) per week will apply!
Please note that we recondition helmets on arrival. In the event of damaged or missing equipment, we reserve the right to deduct the deposit indicated in the GTC.
For further information, please refer to the General Terms and Conditions.
In case of rental :
You have up to 3 days after the end of programming to return the helmet to us.
Return the helmet in its original box, properly closed, by sticking the return label provided in the parcel. Drop off your parcel at one of our Chronopost pick-up points.
You can track the progress of your return via the Chronopost website, retaining your tracking number. Don't forget to have your proof of delivery stamped!
The helmet must be returned in the same condition in which it was delivered.
If we do not receive the headphones within 4 days of programming, an additional charge of €84 (incl. VAT) per week will apply!
Please note that we recondition helmets on arrival. In the event of damaged or missing equipment, we reserve the right to deduct the deposit indicated in the GTC.
If you purchase the helmet :
If we do not receive your return within the specified time, the direct debit will be set up.
For further information, please refer to the General Terms and Conditions.
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